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1 BOOKS FOUND ON YOUR SEARCH.


1.

Business Communication: A Practice-Oriented Approach


by SHALINI KALIA, SHAILJA AGARWAL



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This is a comprehensive textbook designed especially for management students. The uniqueness of this book lies in the way it approaches the subject of business communication - it follows a practice-oriented approach to explain the core concepts of business communication with the help of real-life case situations, examples, exhibits, etc. The book targets to set the mental faculty of students to motion into dealing with day-to-day communication challenges through rigorous, innovative and interesting activities like diagnostic surveys, simulations, role plays, reflection journals, case studies, video cases, etc. Chapter 1 Understanding Business Communication Communication at Workplace Understanding Communication Classification of Communication Communication Challenges Good Communication Gateways: The 7 Cs of Communication Chapter 2 Interpersonal Communication Communication in Work Teams Listening Skills Giving and Receiving Feedback Building Effective Teams and Team Work Handling Conflict Negotiating Effectively Chapter 3 Designing and Delivering Oral Presentations Challenges in Professional Presentations Process of Making Effective Presentations Collaborative Presentations Online Presentations Presenting to a Culturally Diverse Audience Chapter 4 Fundamentals of Business Writing Introduction ABC3 Model of Writing Chapter 5 Drafting Business Messages Introduction Understanding Your Communication Context Deciding on the Communication Objectives and the Plan of Writing Routine and Positive Messages Negative Messages Persuasive Messages Chapter 6 Writing Effective Reports Importance of Report Writing at Workplace Types of Reports Process of Report Writing Writing an Informal Report Writing a Formal Report Use of Appropriate Mechanics in Drafting a Business Report Chapter 7 Cross-Cultural Communication Cross-Cultural Communication at Workplace Culture Defined Dimensions of Culture Challenges of Cross-Cultural Communication Understanding Cross-Cultural Communication Complexities Improving Cross-Cultural Communication Skills at Workplace Chapter 8 Communicating Through Technology Introduction Classification of Technological Tools for Communication Major Technological Tools Effective Use of Technology for Communication Communicating Through Social Media Communicating in Virtual Teams Chapter 9 Employment Communication Employment Process Setting Goals Understanding Employers� Mindset towards the Employment Process Organizing Your Approach to the Employment Process Drafting R�sum�s and Other Employment Messages Drafting Application Letters Handling Group Discussions Handling Interviews Drafting Post-Interview Employment Messages Conclusion Concept-Based Questions Critical Thinking Questions Simulation Video Analysis Picture Analysis Case Study Reflection Sheet Analysis of Diagnostic Survey: How Good Are Your Employment Communication Skills? IndexISBN - 9788126554799

Pages : 380











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